FREQUENTLY ASKED QUESTIONS

Cremation urn capacity is measured in cubic inches. A cubic inch is 1" long, 1" wide, and 1" deep. Most standard adult urns have an interior capacity of about 200 cubic inches. A 200 cubic inch cremation urn is which is the industry standard size for an adult urn. It will fit the remains for almost all adults. Of course there can be exceptions (atypical bone density, a large framed body, inconsistent results from the cremation machine, pins or other implants from surgeries, normal differences in the human body and/or cremation process). But in most circumstances the general rule of thumb works just fine. The typical rule of thumb is that one pound of body weight equals one cubic inch of cremated remains. This is the method used in our urn size calculator above. As a formula, this looks like: 1 lbs body weight = 1 cubic inch of remains 175 lbs individual = 175 cubic inch urn needed Again, this varies and is no guarantee. But generally speaking, the calculation works because the amount of remains is most often a little less than the individual's body weight.

No. You do not need to buy an urn from the funeral home. You are free to purchase an urn from anywhere and bring it to the funeral home or crematorium. According to the FTC's Funeral Rule, "the funeral provider may not refuse, or charge a fee, to handle a casket [or urn] you bought elsewhere." From the FTC's Funeral Industry Practices Guide: Most funeral providers are professionals who strive to serve their clients' needs and best interests. But some aren't. They may take advantage of their clients through inflated prices, overcharges, double charges or unnecessary services. Fortunately, there's a federal law that makes it easier for you to choose only those goods and services you want or need and to pay only for those you select, whether you are making arrangements pre-need or at need.

In most cases you will receive the cremains from the funeral home inside a plastic bag which will be inside a plastic or cardboard temporary urn, so usually the best method (and what we generally recommend) for placing the ashes into an urn is to simply leave the cremains in the plastic bag and set the bag in the urn. Using this option, most of our cremation urns will not require a sealant, but you may apply a small bead of wood glue, caulk, or other adhesive around the edges of the urn opening if you so choose.

We 100% guarantee our products. You may return most new, unused items within 15 days of delivery for a refund of the product costs. Rarely, a restocking fee may apply. We'll also pay the return shipping costs if the return is a result of our error (for instance, if you received an incorrect or defective item, etc). If you received a damaged item, we'll take care of it for you. Please contact us immediately so that we can process a damage claim with the shipping company. If the damage claim is not done in a timely fashion the receiver takes responsibility for the damage.